Stats Object

Field Guide

The following fields are returned when get statistics.

Name type Example Notes
name String Customer Support Name of the team
tickets Object { volume: [ { count: 3, closed: 1, date: "October 28, 2015" }, { count: 2, closed: 1, date: "October 29, 2015" } ], all: 5, new: 5, closed: 2, busiest_day: "Wednesday" } Information about team's tickets
users Collection [ { "name": "John Doe", "closed_tickets": 2, "resolution_time": "03:23", "replies": 7 } ] Statistics information performance of team members
average_first_reply_time String "00:31" Average time needed by team for first reply to a ticket
average_resolution_time String "03:23" Average time needed by team to close a ticket
replies_sent int 7 Number of replies sent to customer
average_tickets_per_person Float 5 Average tickets assigned to a person
average_replies_per_ticket Float 1.4 Average replies of a ticket
Last updated on 24th Feb 2016