Ticket Object

Field Guide

The following fields are returned when get ticket detail.

Name type Example Notes
id Int 291938 Unique identifier of the ticket
subject String Test Message Subject of the ticket
status String Closed Status of the ticket. Possible values:
  • Open
  • In Progress
  • Closed
priority String Medium Possible values:
  • Low
  • Medium
  • High
assigned_user_id Int 5 Unique identifier of the user assigned to this ticket
deleted Boolean false Indicates if the ticket is deleted
created_at Datetime 2015-01-23T12:34:12.000Z UTC time when this ticket was created
updated_at Datetime 2015-03-02T09:22:11.000Z UTC time when this ticket was last updated
assigned_at Datetime 2015-02-17T10:11:53.000Z UTC time when this ticket last assigned to a user
posts Collection An array of post objects belong to this ticket
assigned_user User { "id": 1, "email": "john.doe@gmail.com", "name": "John Doe", "power_user": true, "created_at": "2015-01-22T04:59:33.000Z", "updated_at": "2015-12-11T07:40:04.000Z", "username": "johndoe" } A user assigned to this ticket
notifications Collection An array of notification objects belong to this ticket
notes Collection An array of note objects belong to this ticket
tags Collection An array of tag objects belong to this ticket
Last updated on 24th Feb 2016